They flew home. Their headphones are still at gate 22.
Airport and attraction lost and found software has one defining constraint: the owner is usually gone. A traveller who left headphones at the gate, or a family that left a camera at the museum, will not come back to check a desk — they need to search from wherever they are and arrange a return remotely.
vFound publishes found items as photos on your own branded page, verifies claims with private details, and coordinates shipment through a private conversation — the whole cycle designed around an owner who is somewhere else.
Built for one-time visitors
Hotels see guests again; airports, museums, galleries and theme parks mostly don’t. That changes the design requirements: discovery must work remotely, verification must not depend on showing up with a receipt, and the return path is a courier, not a counter.
A photo catalogue solves discovery — travellers recognize their belongings by sight, in any language, without describing them to a switchboard. Private claim details solve verification. The claim conversation and shipment states solve the return.
The daily operation
Terminal, security and cleaning teams log items with a photo, where it was found and the storage location. The catalogue updates in real time on your page.
- Travellers search the page from home or the departure lounge — the link lives on your website, signage and post-visit communications.
- Claims collect private identifying details, so an expensive item is released on evidence rather than persistence.
- Shipment is arranged in the private claim conversation, with the claim tracked to completion.
- Holding periods and disposal run on your policy with a complete audit trail per item.
Scales down as well as up
The same workflow fits a regional airport, a museum with one information desk, a waterpark or a city attraction. Pricing is per location, not per passenger, and staff accounts are unlimited on every plan — so seasonal peaks don’t change the bill. vFound runs in the browser on the devices your teams already carry.
Frequently asked questions
How do travellers who already left find their items?+
Your found-items page is public on your own vFound address, linked from your website and signage. Travellers search photos from anywhere and file a claim online — no phone queue, no time-zone problem.
How are items returned to people in other cities or countries?+
After your team verifies the claim’s private details, shipment is arranged in the claim conversation — with your courier and any payment arrangement you use. vFound tracks the claim through shipment to completion.
Can we keep photos of sensitive items private?+
Yes. Passports, wallets and IDs can be listed with staff-only photos, so they are findable without exposing personal details — which then serve as verification questions.
Does vFound integrate with airline or airport baggage systems?+
vFound manages found property at your venue; it is not a baggage-tracing system and does not claim to be. Many operations run both: baggage through the airline’s system, terminal lost property through vFound.
What does it cost for a high-traffic site?+
The Enterprise plan is $65 per month per location with unlimited items and unlimited staff accounts. There is no per-item or per-passenger charge, and the 30-day trial is free without a card.
Reunite travellers with their things — remotely.
Photo catalogue, verified claims, shipped returns. 30 days free.
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